Whitelist Emails

Whitelist Emails


How to whitelist emails addresses in your email client.

In order to help ensure proper delivery of notifications from SPRHost Network enter ( *@sprhost.com ), you can add the address to your whitelist, also called the Approved or Safe Sender list. Click below to view instructions on how to do so for several popular ISP's, Mail Clients, Network Filters and Email Providers.

Browser-based PC Clients Mac Clients Providers/Filters

AIM Mail (AOL)

AIM

1. Click Contacts in the right toolbar.
2. Click Add Contact.
3. Enter ( *@sprhost.com ) and any additional information if you wish.
4. Click Add Contact button in the popup to finish.

back to top

Comcast

Comcast

1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter ( *@sprhost.com ).
6. Click Add.
7. Click Update to finish.

back to top

Earthlink

Earthlink

1. Click Address Book.
2. Click the Companies (Domains) link in the top right corner.
3. Click Add.
4. Enter (sprhost.com).
5. Click Allow This Company (Domain) to finish.

back to top

Gmail

Gmail

1. Open an email from SPRHost Network.
2. Click on the little down-pointing-triangle-arrow next to "reply."
3. Click Add (sender name) to contacts list to finish.

back to top

Mobile.me

Mobile.me

1. Click the sender's name or email address in the header of the message you're viewing.
2. Click Add to finish.

back to top

Net Zero

NetZero

1. Click the Address Book tab on the top menu bar.
2. Click Contacts.
3. Click Add Contact.
4. Enter ( *@sprhost.com ) and any additional information if you wish.
5. Click Save to finish.

back to top

Windows Live Hotmail

Windows Live Hotmail

1. Open an email from SPRHost Network.
2. Click Add to contacts next to the sender name to finish.

back to top

Yahoo! Mail

Yahoo!

1. Open the email message from SPRHost Network.
2. Click Add to contacts next to the sender name to finish.
3. On the Add Contact popup, enter additional information if you wish.
4. Click Save to finish.

back to top

Microsoft Outlook 2003

Outlook

1. Open the email message from SPRHost Network.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

back to top

Outlook 2007

Outlook 2007

1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.

back to top

Outlook 2010

Outlook 2010

1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter the ( *@sprhost.com ) and any additional information if you wish.
7. Click OK to finish.

back to top

Outlook Express

1. Open the email.
2. Left-click the sender icon, or right-click the senderís name.
3. Click “add to contacts.”
4. Click “save and close.”

Mozilla Thunderbird for PC

Mozilla Thunderbird

1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter ( *@sprhost.com ) and any additional information if you wish.
5. Click OK to finish .

Whitelist your Personal Address Book:

1. Click Tools.
2. Click Junk Mail Controls. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter .
3. Under Settings, update the White Lists module by selecting Personal Address Book from the pull down menu.
4. Check the box next to Do not mark messages as junk mail.
5. Click OK to finish.

back to top

Outlook 2011 for Mac

Outlook 2011

1. Right-click on a message from SPRHost Network and select "Sender" and "Add to Contacts"
2. Click "Save and Close".

back to top

Entourage

Entourage

1. Open the email message from SPRHost Network.
2. Right-click the sender's email address.
3. Click Add to address book.
4. Click Save to finish.

back to top

Mac Mail

Mac Mail

1. Click Address Book .
2. Click File.
3. Click New Card.
4. Enter ( *@sprhost.com ) and any additional information if you wish. .
5. Click Edit to finish.

back to top

Mozilla Thunderbird for Mac

Mozilla Thunderbird

1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter ( *@sprhost.com ) and any additional information if you wish.
5. Click OK to finish .

Whitelist your Personal Address Book:

1. Click Tools.
2. Click Junk Mail Controls. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter .
3. Under Settings, update the White Lists module by selecting Personal Address Book from the pull down menu.
4. Check the box next to Do not mark messages as junk mail.
5. Click OK to finish.

back to top

Alicor Solutions

Alicor Solutions

  1. Log into your client area.
  2. In the hosting account functions area, click the button that says Back End beside the doamin name.
  3. Click on Mailscanner Configuration.
  4. Click Email Black/Whitelist settings.
  5. In the "Spam Whitelist" box type, ( *@sprhost.com ) and click the Change button.

back to top

Postini

You do not need to whitelist email from SPRHost Network in Postini unless you find it trapped in the "Junk" area by Postini.

Log into your Postini account
Look to see if any email from SPRHost Network is listed in your Junk area
If you find email from ( *@sprhost.com ) in the Junk area, check the check box next to the email from ( *@sprhost.com )
Click the "Deliver Selected" link at the very top of the Junk screen
On the next screen, click the "Approve Sender" check box next to the email from ( *@sprhost.com )
Click the "Approve Selected Senders" button

back to top

Barracuda Networks

The Barracuda Spam Firewall sends you daily quarantine summary reports. If you ever see a Secure Forms Solutions email in that list () click the whitelist link beside it. You should also check your quarantine inbox occasionally to make sure you didn't miss the addition in a daily report.

back to top

AppRiver

Contact AppRiver or your IT professional to help you whitelist ( *@sprhost.com ). Or check back here for updated information in the future.

back to top

Address Book Information

Below is information on how to whitelist SPRHost Network with AOL, Yahoo, Gmail, Hotmail, Outlook, Apple Mail, ThunderBird and Postini. Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address at any ISP or with any email program.

Also, if you find email from ( *@sprhost.com ) in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the "not spam", "not junk" or similar button, as that will train your program to whitelist it.


AOL

To add ( *@sprhost.com ) to your AOL address book:
  1. Open an email from us and then click the 'This Is Not Spam' button
  2. Click the Mail menu and select Address Book
  3. Wait for the Address Book window to pop up, then click the 'Add' button
  4. Wait for the Address Card for New Contact window to load
  5. Paste ( *@sprhost.com ) into the 'Other E-Mail' field
  6. Make our "From" address, ( *@sprhost.com ), the Primary E-Mail address by checking the appropriate box
  7. Click "Save"


Yahoo!

To whitelist ( *@sprhost.com ) with Yahoo!, you will need to set up a "filter" after first taking the following steps:

  1. If you find email from ( *@sprhost.com ) is going to your Yahoo! bulk folder, open it and click "Not Spam"
  2. Be sure that the address ( *@sprhost.com ) is not in your "Blocked Addresses" list. If ( *@sprhost.com ) is on your "Blocked Addresses" list, select it and click "Remove Block"

Now to create the filter:

  1. Open your mail and click on "Mail Options" in the upper right hand corner
  2. Select 'Filters' (in the bottom left corner)
  3. On the Filters page, click "Add"
  4. Select the "From header:" rule, and add "contains" and ( *@sprhost.com ), which tells the system to put email with ( *@sprhost.com ) in your inbox and not the bulk folder.
  5. Click the "Choose Folder" pull down menu and select 'Inbox'
  6. Pick the Add Filter button

Hotmail

To whitelist our address with Hotmail you will need to add ( *@sprhost.com ) to your Hotmail Safe List. Here's how:

  1. First, if you find email from us in your Hotmail junk folder, open the email and click "Not Junk"
  2. Next, check to see if if the email address ( *@sprhost.com ) is on your Blocked Senders list. If you find ( *@sprhost.com ) on your Hotmail blocked senders list, select it and click on the "Remove" button.
  3. Next, open your mailbox and click "Options" in the upper right hand corner
  4. At the top of the page, click on the "Junk E-mail Protection" link
  5. Next, click on "Safe List", which is down near the bottom
  6. Copy and paste ( *@sprhost.com ) where it says "Type an address or domain"
  7. Click the "Add" button

Gmail

  1. First, if you find email from us in your Gmail spam folder, select our email and click the "Not Spam" button
  2. Next, open an email that you have received from us
  3. Click on the little down-pointing-triangle-arrow next to "Reply":
  4. Click "Add SPRHost Network to Contacts list"


Microsoft Outlook

  1. On the Tools menu, click Options
  2. On the Preferences tab, click Junk E-mail
  3. On the Safe Senders tab, click Add
  4. Add ( *@sprhost.com ) where it says "Add address"
  5. Click OK

Thunderbird

To whitelist in Thunderbird, you will need to add ( *@sprhost.com ) to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.

  1. First, if you find email ( *@sprhost.com ) in your Junk folder, right-click on our email and choose "Mark as Not Junk"
  2. Next, click the Address Book button
  3. Highlight the Personal Address Book
  4. Click on "New Card"
  5. In the "Contact" tab of the new card, copy and paste ( *@sprhost.com ) to the email dialog box
  6. Click "Ok"
  7. Next, to whitelist your address book, select "Tools > Junk Mail Controls" from the drop down menu
  8. Update the "White Lists" module under the "Settings" tab by selecting "Personal Address Book" from the drop down menu, and then check the box next to "Do not mark messages as junk mail"
  9. Click "Ok"

Apple Mail for OS X

  1. First, if email from ( *@sprhost.com ) ends up in your junk folder, highlight or open it and click "Not Junk" at the top of your screen.
Then:
  1. Go to Mail > Preferences from your Mail menu
  2. Go to the Rules tab
  3. Select Add Rule
  4. Give this rule a name such as "SPRHost Network"
  5. Create a rule that says "If any of the following conditions are met: 'From' 'Contains'" and then paste in "( *@sprhost.com )"
  6. From the actions, select 'Move message' to mailbox 'Inbox'.
  7. Click "OK"


Postini

You do not need to whitelist email from SPRHost Network in Postini unless you find it trapped in the "Junk" area by Postini.

  1. Log into your Postini account
  2. Look to see if any email from ( *@sprhost.com ) is listed in your Junk area
  3. If you find email from ( *@sprhost.com ) in the Junk area, check the check box next to the email from ( *@sprhost.com )
  4. Click the "Deliver Selected" link at the very top of the Junk screen
  5. On the next screen, click the "Approve Sender" check box next to the email from ( *@sprhost.com )
  6. Click the "Approve Selected Senders" button


Print this Article