Domains and hosting plans behave differently on their renewal dates. While you'll have a 6 day grace period to make payments on your hosting plan before the system suspends it, domain names will be redirected by the main registrar on its expiration date.

So, to prevent the domain from being redirected, our system will generate the invoice thirty days prior to the renewal date (an email will be dispatched as well). This will give you time to log into the billing system and update your credit card number.

To avoid the risk of having your domain redirected, we'll renew your domain up to 7 days BEFORE the renewal date.

All clients will receive an email if we are unable to process payment. The system will dispatch three emails the first week a domain expires. This is why it is very important to keep your email address up to date.

Further, clients in the US & Canada will receive a phone call if there are any payment issues.

As you can see, even though we make a strong effort to get in touch with you, we still need valid contact information to be successful.

  • 1 Users Found This Useful
Was this answer helpful?

Also Read

How do I claim the 7 day money back?

Simply email us your User Name and why you wish to cancel within 7 days of originally ordering....

How do I make a payment?

All subscription payments are recurring. Your payment will automatically be deducted. If you...

How do I stop billing?

If you wish to close your account simply email us your User ID and why you wish to cancel. You...

How do I login to my billing account?

To login to your billing account, use the following URL:http://www.sprhost.com/client/ Use the...

How do I cancel my account

If there's anything we can do to keep you as a client - get in touch with us through our...